RapidSOS Enhances Access for First Responders

A new intelligent safety platform has been deployed as part of a partnership between Norfolk Southern Corporation and RapidSOS that will help meet Rail Safety Act regulations and deliver essential data directly into the hands of first responders when they need it most.

Prior to the partnership, emergency dispatchers had to manually search online databases and verbally relay critical information to field responders. The RapidSOS platform securely links over 500 million devices, apps, and sensors to more than 15,000 911 and field responder agencies. The partnership will leverage that network to help provide critical information and capabilities to first responders, including:

  • Train cargo contents with details by train car
  • Hazardous materials information and emergency response standards and best practices
  • Ability to digitally escalate for mutual aid to surrounding agencies
  • Online learning, support, and training at no cost to first responders

“Thanks to RapidSOS and Norfolk Southern for coming together to make this information widely accessible,“ noted Fire Chief Keith Drabick, “and I challenge all the other class one railroads to do the same. This software will get critical information to first responders faster, helping them respond quickly, save lives, and keep our communities safe.”