Family-owned and operated since 1925
The Brittain family has been operating Brittain Motors since Clyde Brittain became a Chevrolet dealer and started the business nearly 100 years ago. He made customer service and satisfaction his top priority because keeping the customer happy meant they would keep coming back. His son Paul took over in 1962, expanding from a small building into half a block. Having grown up at Brittain Motors and working there from a young age, current owner Tom Brittain took over running the dealership in 1985. Although times and technology have changed, Tom still believes what his grandfather started … that the car buying experience should be pleasant, not high-pressured with good service after the sale. Tom’s son Cory is now the fourth generation to carry on the tradition.
“We are running a business in small town America,“ explains Tom. “We want to be part of the community, and we want our customers to become part of our family. We continue to do the same thing that we’ve done for generations and that is to keep the customer in mind. We’re customer oriented. We’re not volume oriented.”
Recently voted Best of the Best by the Morning Journal for both new and used car sales, Brittain Motors also has a full service department. They have a staff of five salespeople and factory-trained technicians with GM certification to keep your car or truck in running condition. They can service your vehicle with an oil change, tire rotations and mechanical repairs. The body shop repairs frame damage and can paint your vehicle. They are open weekdays from 8:00 a.m. to 6:00 p.m. (until 8:00 p.m. on Monday and Thursday) and they are open Saturdays 8:00 a.m. until 3:00 p.m.
The way Tom sees it, giving back to the community isn’t the price of doing business, but rather a pivotal part of Brittain Motors’ business practice.
“My grandfather believed in keeping business local and he believed in giving back. He invested heavily to save local businesses, including the pottery,” Brittain said. “My father was on the planning commission and was involved in community service for years and was a longtime member of the Kiwanis Club. My mother served as the president of the library board for 20 years. She also was involved with the school board and the PTO. Our business continues to support the schools, youth sports, the local economy and community projects. That’s the way we have always run our business and that’s the way we continue to run it. It’s just how we do things.”